Last updated: May 05, 2020
use and disclosure of your information when you use the service and tells you
about your privacy rights and how the law protects you.
We use your personal data to provide and improve the service. By using the
service, you agree to the collection and use of information in accordance with
Interpretation and Definitions
The words of which the initial letter is capitalised have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.
* You mean the individual accessing or using the service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the service, as applicable.
Under GDPR (General Data Protection Regulation), you can be referred to as
the Data Subject or as the User as you are the individual using the
* Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
Agreement) refers to LH Tech Repair, Holyport, Maidenhead.
For the purpose of the GDPR, the Company is the Data Controller.
* Affiliate means an entity that controls, is controlled by or is under
common control with a party, where “control” means ownership of 50% or
more of the shares, equity interest or other securities entitled to vote
for election of directors or other managing authority.
* Account means a unique account created for you to access our service or
parts of our service.
* Website refers to LH Tech Repair, accessible from
* Service refers to the Website.
* Country refers to: United Kingdom
* Service Provider means any natural or legal person who processes the data
on behalf of the Company. It refers to third-party companies or
individuals employed by the Company to facilitate the service, to provide
the service on behalf of the Company, to perform services related to the
service or to assist the Company in analysing how the service is used. For
the purpose of the GDPR, Service Providers are considered Data Processors.
* Third-party Social Media Service refers to any website or any social
network website through which a user can log in or create an account to
use the service.
* Facebook Fan Page is a public profile named LH Tech Repair specifically
created by the Company on the Facebook social network, accessible from
* Personal Data is any information that relates to an identified or
For the purposes for GDPR, Personal Data means any information relating to
you such as a name, an identification number, location data, online
identifier or to one or more factors specific to the physical,
physiological, genetic, mental, economic, cultural or social identity.
* Cookies are small files that are placed on your computer, mobile device or
any other device by a website, containing the details of your browsing
history on that website among its many uses.
* Device means any device that can access the service such as a computer, a
cell phone or a digital tablet.
* Usage Data refers to data collected automatically, either generated by the
use of the service or from the service infrastructure itself (for example,
the duration of a page visit).
* Data Controller, for the purposes of the GDPR (General Data Protection
Regulation), refers to the Company as the legal person which alone or
jointly with others determines the purposes and means of the processing of
Collecting and Using Your Personal Data
Types of Data Collected
While using our service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you.
Personally, identifiable information may include, but is not limited to:
* Email address
* First name and last name
* Phone number
* Address, Postal code, City
* Usage Data
Usage Data is collected automatically when using the service.
Usage Data may include information such as your device’s Internet Protocol
address (e.g. IP address), browser type, browser version, the pages of our
service that you visit, the time and date of your visit, the time spent on
those pages, unique device identifiers and other diagnostic data.
When you access the service by or through a mobile device, we may collect
certain information automatically, including, but not limited to, the type of
mobile device you use, your mobile device unique ID, the IP address of Your
mobile device, your mobile operating system, the type of mobile Internet
browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our
service or when you access the service by or through a mobile device.
Tracking Technologies and Cookies
service and store certain information. Tracking technologies used are beacons,
tags, and scripts to collect and track information and to improve and analyse
You can instruct your browser to refuse all Cookies or to indicate when a
Cookie is being sent. However, if you do not accept Cookies, you may not be
able to use some parts of our service.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on
your personal computer or mobile device when you go offline, while Session
Cookies are deleted as soon as you close your web browser. Learn more about
cookies: [All About Cookies] (https://www.termsfeed.com/blog/cookies/).
We use both session and persistent Cookies for the purposes set out below:
* Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide you with services
available through the Website and to enable you to use some of its
features. They help to authenticate users and prevent fraudulent use of
user accounts. Without these Cookies, the services that you have asked for
cannot be provided, and we only use these Cookies to provide you with
* Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
on the Website.
* Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices you make when you use
the Website, such as remembering your login details or language
preference. The purpose of these Cookies is to provide you with a more
personal experience and to avoid you having to re-enter your preferences
every time you use the Website.
For more information about the cookies we use and your choices regarding
cookies, please visit our Cookies Policy or the Cookies section of our Privacy
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
* To provide and maintain our Service, including to monitor the usage of
* To manage your account: to manage your registration as a user of the
Service. The Personal Data you provide can give you access to different
functionalities of the services that are available to you as a registered
* For the performance of a contract: the development, compliance and
undertaking of the purchase contract for the products, items or services
you have purchased or of any other contract with us through the service.
* To contact you: To contact you by email, telephone calls, SMS, or other
equivalent forms of electronic communication, such as a mobile
application’s push notifications regarding updates or informative
communications related to the functionalities, products or contracted
services, including the security updates, when necessary or reasonable for
* To provide you with news, special offers and general information about
other goods, services and events which we offer that are similar to those
that you have already purchased or enquired about unless you have opted
not to receive such information.
* To manage your requests: To attend and manage your requests to us.
We may share your personal information in the following situations:
* With Service Providers: We may share your personal information with
Service Providers to monitor and analyse the use of our service, for
payment processing, to contact you.
* For Business transfers: We may share or transfer your personal information
in connection with, or during negotiations of, any merger, sale of Company
assets, financing, or acquisition of all or a portion of our business to
* With Affiliates: We may share your information with our affiliates, in
Affiliates include our parent company and any other subsidiaries, joint
venture partners or other companies that We control or that are under
common control with us.
* With Business Partners: We may share Your information with our business
partners to offer you certain products, services or promotions.
* With other users: when you share personal information or otherwise
interact in the public areas with other users, such information may be
viewed by all users and may be publicly distributed outside. If you
interact with other users or register through a Third-Party Social Media
Service, your contacts on the Third-Party Social Media Service may see
your name, profile, pictures and description of your activity. Similarly,
other users will be able to view descriptions of your activity,
communicate with you and view your profile.
Retention of Your Personal Data
The Company will retain your Personal Data only for as long as is necessary
Personal Data to the extent necessary to comply with our legal obligations
(for example, if we are required to retain your data to comply with applicable
laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage
Data is generally retained for a shorter period of time, except when this data
is used to strengthen the security or to improve the functionality of our
service, or we are legally obligated to retain this data for longer time
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s
operating offices and in any other places where the parties involved in the
processing are located. It means that this information may be transferred to —
and maintained on — computers located outside of your state, province, country
or other governmental jurisdiction where the data protection laws may differ
than those from your jurisdiction.
I,nformation represents your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that your data
of your Personal Data will take place to an organisation or a country unless
there are adequate controls in place including the security of your data and
other personal information.
Disclosure of Your Personal Data
If the Company is involved in a merger, acquisition or asset sale, your
Personal Data may be transferred. We will provide notice before your Personal
Under certain circumstances, the Company may be required to disclose your
Personal Data if required to do so by law or in response to valid requests by
public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose your Personal Data in the good faith belief that such
action is necessary to:
* Comply with a legal obligation
* Protect and defend the rights or property of the Company
* Prevent or investigate possible wrongdoing in connection with the Service
* Protect the personal safety of Users of the Service or the public
* Protect against legal liability
Security of Your Personal Data
The security of your Personal Data is important to us, but remember that no
method of transmission over the internet, or method of electronic storage is
100% secure. While we strive to use commercially acceptable means to protect
your Personal Data, we cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Service Providers have access to your Personal Data only to perform their
tasks on our behalf and are obligated not to disclose or use it for any other
We may use your Personal Data to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you.
you may opt-out of receiving any, or all, of these communications from us by
following the unsubscribe link or instructions provided in any email we send
or by contacting us.
We may use Email Marketing Service Providers to manage and send emails to you.
We may provide paid products and/or services within the service. In that case,
we may use third-party services for payment processing (e.g. payment
We will not store or collect your payment card details. That information is
provided directly to our third-party payment processors whose use of your
processors adhere to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa,
Mastercard, American Express and Discover. PCI-DSS requirements help ensure
the secure handling of payment information.
Usage, Performance and Miscellaneous
We may use third-party Service Providers to provide better improvement of our
* Invisible reCAPTCHA
We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated
The reCAPTCHA service may collect information from you and from your
device for security purposes.
The information gathered by reCAPTCHA is held in accordance with the
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
* Consent: You have given your consent for processing Personal Data for one
or more specific purposes.
* Performance of a contract: Provision of Personal Data is necessary for the
performance of an agreement with you and/or for any pre-contractual
* Legal obligations: Processing Personal Data is necessary for compliance
with a legal obligation to which the Company is subject.
* Vital interests: Processing Personal Data is necessary in order to protect
your vital interests or of another natural person.
* Public interests: Processing Personal Data is related to a task that is
carried out in the public interest or in the exercise of official
authority vested in the Company.
* Legitimate interests: Processing Personal Data is necessary for the
purposes of the legitimate interests pursued by the Company.
IIn any case, the Company will gladly help to clarify the specific legal basis
that applies to the processing, and in particular whether the provision of
Personal Data is a statutory or contractual requirement, or a requirement
necessary to enter into a contract.
Your Rights under the GDPR
The Company undertakes to respect the confidentiality of your Personal Data
and to guarantee you can exercise your rights.
* Request access to your Personal Data. The right to access, update or
delete the information we have on you. Whenever made possible, you can
access, update or request deletion of your Personal Data directly within
your account settings section. If you are unable to perform these actions
yourself, please contact us to assist you. This also enables you to
receive a copy of the Personal Data we hold about you.
* Request correction of the Personal Data that we hold about you. You have
the right to have any incomplete or inaccurate information we hold
about you corrected.
* Object to processing of your Personal Data. This right exists where we are
relying on a legitimate interest as the legal basis for our processing and
there is something about your particular situation, which makes you want
to object to our processing of your Personal Data on this ground. You also
have the right to object where we are processing your Personal Data for
direct marketing purposes.
* Request erasure of your Personal Data. You have the right to ask us to
delete or remove Personal Data when there is no good reason for us to
continue processing it.
* Request the transfer of your Personal Data. We will provide to you, or to
a third-party you have chosen, your Personal Data in a structured,
commonly used, machine-readable format. Please note that this right only
applies to automated information which you initially provided consent for
us to use or where we used the information to perform a contract with you.
* Withdraw your consent: You have the right to withdraw your consent on
using your Personal Data. If you withdraw your consent, we may not be able
to provide You with access to certain specific functionalities of the
Exercising of Your GDPR Data Protection Rights
You may exercise your rights of access, rectification, cancellation and
opposition by contacting us. Please note that we may ask you to verify your
identity before responding to such requests. If you make a request, we will
try our best to respond to you as soon as possible.
You have the right to complain to a Data Protection Authority about our
collection and use of your Personal Data. For more information, if You are in
the European Economic Area (EEA), please contact your local data protection
authority in the EEA.
Facebook Fan Page
Data Controller for the Facebook Fan Page
The Company is the Data Controller of your Personal Data collected while using
the Service. As operator of the Facebook Fan Page
<https://facebook.com/lhtechrepair>, the Company and the operator of the
social network Facebook are Joint Controllers.
The Company has entered into agreements with Facebook that define the terms
for use of the Facebook Fan Page, among other things. These terms are mostly
based on the Facebook Terms of Service: <https://www.facebook.com/terms.php>
more information about how Facebook manages Personal data or contact Facebook
online, or by mail: Facebook, Inc. ATTN, Privacy Operations, 1601 Willow Road,
Menlo Park, CA 94025, United States.
We use the Facebook Insights function in connection with the operation of the
Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized
statistical data about Our users.
For this purpose, Facebook places a Cookie on the device of the user visiting
Our Facebook Fan Page. Each Cookie contains a unique identifier code and
remains active for a period of two years, except when it is deleted before the
end of this period.
Facebook receives, records and processes the information stored in the Cookie,
especially when the user visits the Facebook services, services that are
provided by other members of the Facebook Fan Page and services by other
companies that use Facebook services.
For more information on the privacy practices of Facebook, please visit
Your California Privacy Rights (California’s Shine the Light law)
Under California Civil Code Section 1798 (California’s Shine the Light law),
California residents with an established business relationship with us can
request information once a year about sharing their Personal Data with third
parties for the third parties’ direct marketing purposes.
IIf you’d like to request more information under the California Shine the Light
law, and if you are a California resident, you can contact us using the
contact information provided below.
California Privacy Rights for Minor Users (California Business and Professions
Code Section 22581)
California Business and Professions Code section 22581 allow California
residents under the age of 18 who are registered users of online sites,
services or applications to request and obtain removal of content or
information they have publicly posted.
To request removal of such data, and if you are a California resident, you can
contact us using the contact information provided below, and include the email
address associated with Your account.
Be aware that your request does not guarantee complete or comprehensive
removal of content or information posted online and that the law may not
permit or require removal in certain circumstances.
Links to other Websites
Our Service may contain links to other websites that are not operated by us.
If you click on a third-party link, you will be directed to that third party’s
We have no control over and assume no responsibility for the content, privacy
policies or practices of any third-party sites or services.
We will let you know via email and/or a prominent notice on our service, prior
to the change becoming effective and update the “Last updated” date at the top
* By email: firstname.lastname@example.org